Privacy Policy

1. Information We Collect

We collect information to provide better service and improve your experience with Higher Gear Bicycle Repair.

Personal Information

When you contact us or use our services, we may collect:

• Name and contact information (email, phone number, address)
• Bicycle information (make, model, year, serial number)
• Service history and repair details
• Payment information for services rendered
• Communication preferences

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Cookie and tracking technology data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide bicycle repair services, process payments, and communicate about your bike's status
• Customer Service: To respond to inquiries, requests, and provide support
• Website Improvement: To understand how our website is used and improve user experience
• Communication: To send service updates, promotional materials (with consent), and important notices
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third parties who assist in our business operations (payment processing, website hosting, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety of our customers

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of customer records and personal data
• Encryption of sensitive information during transmission
• Access controls and employee training on data protection
• Regular security assessments and updates

5. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information

6. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie banner.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Effective Date" at the top of this privacy policy.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact us: